Welcome to Black Swan Care Group

Local Residential Care Homes Across East Anglia

We cannot replace your home but that will not stop us from trying

We cannot replace your home but that will not stop us from trying.

At Black Swan, we understand that nothing replaces your own home, but we strive to bring everything that makes it special to you. Across East Anglia, our 24 locally rooted residential care homes deliver the highest standards of personalised care - each one rated Good or Outstanding by the Care Quality Commission.

We provide a safe, warm and professionally managed environment for older people and those with complex needs, where dignity, wellbeing and quality of life aren't just values on a wall - they shape every moment of every day.

Expert, Person-Centred Care

• We offer short‑term respite care and long‑term residential support, tailored to individual needs, including for older people and those with physical or learning disabilities (including autism).
• We offer Home Care in the Norwich area.
• All our homes are rated Good or Outstanding by the Care Quality Commission.
• Our highly‑skilled staff follow a values charter focused on dignity, compassion, and respect. Every resident is treated as a unique individual.

Comfort, Safety & High Quality Facilities

• Our beautiful, well‑maintained homes are set in welcoming surroundings, with lovely gardens and communal spaces.
• We provide freshly cooked, nutritious meals that cater to all dietary requirements.
• Features like en‑suite wet rooms, hair and beauty salons, conservatories overlooking gardens, everything to make life safer, more comfortable and more pleasurable.

Engaged Community & Rich Experiences

• A vibrant daily life full of choice: group or one‑to‑one activities, events, outings, visits from local schools and groups, all based around each person’s interests.
• Residents stay connected with their local communities, fostering relationships and maintaining a sense of belonging.

Staff Who Truly Care

• Our teams are dedicated, enthusiastic, and well‑trained. They receive ongoing support and live our values every day.
• We’re proud to offer our staff a salary package that pays above the Real Living Wage, ensuring stability and morale, which contributes directly to quality of care.

Transparency & Support in Costs

• We provide clear information about what’s included in our fees, what’s optional, and ways to explore financial support.
• Whether you need to understand funding options or want to plan ahead, we guide you through the process every step of the way.

Find Out More

To find a local residential care home in Norfolk, Suffolk, Cambridgeshire, Essex or Lincolnshire or to enquire about Home Care in Norwich, contact our team directly or book a viewing at your nearest home. We welcome families and individuals to visit at a time that suits them.