Black Swan introduces links to PAMMS reports

Black Swan Care Group has introduced a link on pages of our website as an alternative record of the quality of care for our homes.

All care homes in England and Wales are regulated and inspected by the Care Quality Commission (CQC). We are proud that all our care homes are rated as Good or Outstanding by the CQC.

However, there are some care homes that have not been inspected by CQC for some time. Local Authorities also undertake regular assessments of the care provided for residents in care homes. These are done via a Provider Assessment and Market Management Solution (PAMMS) assessment, an online tool used to help Local Authorities assess the quality of care delivered by providers of adult social care services.

Following the assessment, a summary report and ratings are made publicly available on the PAMMS Provider Portal - https://www.pamms.org/adassportal/search.jsp.

PAMMS reports are widely used by statutory agencies and in many cases are provided more recently than CQC inspection reports reflecting a more up to date analysis of the home.

Is a PAMMS audit and CQC inspection the same?

No. But there is a close relationship between the PAMMS assessment and CQC's current inspection requirements. The PAMMS assessment is a supportive tool intended to help providers prepare for a CQC visit. The assessment report will show any high achieving service areas. Similarly, any areas that are not achieving the same high standards are identified and support is put in place to get positive results.

Black Swan are proud to confirm that all PAMMS assessments for their homes are rated as Good and can be found by clicking on the relevant icon on the right side of a home’s page on their website, for example: https://www.blackswan.co.uk/our-homes/heathcote-care-home

More information about PAMMS assessments can be found on the Norfolk County Council website at: https://www.norfolk.gov.uk/article/43492/What-is-PAMMS.