Nightingale Lodge Care Home

Mother has responded very well to the superb care and attention she is receiving at Nightingale Lodge, coming from living an independent life. The high standard of care, the company of staff and residents, the activities and the staffs regard to her welfare are exemplary, with good personal hygiene and daily routine instigated by the staff. Her needs appear to be completely met and have become a healthier, fitter person in my assessment. Well don't 'team' and thank you. - P F

My aunt moved into the Nightingale on 4/1/2021, so I have waited until she'd had time to "settle in" before reviewing. She has "set her heart" on Nightingale. The manager kindly let her move in on the day she viewed the room (4/1/21). So fortunate two rooms vacant at the time she needed was right for her to move in! She says she feels very well cared for by all your staff. Every member polite and helpful on phone, arrange and assist her with seeing emails. All clean and calm when I visited recently (wearing PPE and Covid test, of course, negative on arrival). - Mary C

Unfortunately because of COVID19 restrictions, it is impossible to give a complete review of this residence as we have been unable to view or witness any activities, facilities or staff interactions within the building. That being said, we are very happy with Mother's safety, health and care. I am confident that her health is better than a year ago because of good food and carers, therefore I feel Nightingale Lodge has been a good placement. Any queries or issues have been addressed immediately and we are confident she is in safe and caring hands. - C G

I am so grateful that my mother has been so well looked after throughout these anxious months of the pandemic. I have nothing but admiration for the wonderful team who have worked tirelessly to keep residents safe, warm and comfortable, well-fed and in good spirits. They are all so kind, warm and welcoming albeit at a distance these days. - Amanda A

Genuine, caring, professional, friendly, attentive ... are words to cover how excellent the team are. Dad is very happy at Nightingale Lodge and he thinks the staff are wonderful. Care and attention during the Coronavirus situation and ensuring the home stayed clear was again, great. These carers use a level of patience and understanding that is first class. - Ian B

My mother entered this care home in September 2020. She has been a very reluctant resident but is beginning to accept the situation. Everyone has been more than helpful and kind in settling her. Her room is beautiful and clean and we were lucky enough to settle her. In fairness, I have not been allowed to see the rest of the home due to circumstances, but her needs are well served and the staff and manager are fantastic. I have no problems whatsoever with her being there, I cannot fault it. - Kay S

During this pandemic (approximately 1 year) not only have I telephoned my mother up to 5 times per week, every call of approximately 10 minutes, has been responded to with kindness, consideration and willingness to help. Even management staff have afforded time to sit with Mum and supported at times of non-hearing or tiredness. Strict on isolation code care and attention to PPE has been key. Our family have high respect for the team efforts together with feedback. Very well done to the whole team. - Marie H

Always helpful and welcoming. Very hospitable. - V D

We are very happy that the Nightingale Lodge in Hunstantonemployes qualified nurses. - D H

We couldn't have known a year ago how special Nightingale Lodge would become to us. The calm considered manner and inherent kindness of the manager and all her staff showed us the way forward. We feel that we have all become part of the Nightingale Lodge family. There is always so much for the residents to do if they wish to join in with activities such as wonderful music. Christmas was a very special time for residents and relatives as the staff worked very hard to host a fabulous buffet party with excellent entertainment. It gave us precious time to spend with our mother in a golden celebration of the festive season, and we were very grateful for the warm welcome which was extended to us. All the staff have enabled Mum to keep her dignity in very difficult conditions, and we feel she is cared for in a thoroughly respectful way. We will always be grateful that our mother has the good fortune to be a resident in this outstanding home at this phase of her life. - Annette H

My brother moved into Nightingale Lodge three years ago and a great weight was lifted from my shoulders. I remember his saying to the person in charge before he moved in "If I don't behave you will throw me out", she said, " we will never throw you out". A great comfort. He is always treated with great respect and kindness. The staff like him and he likes them. They take the trouble to talk about things that interest him. The food is delicious. He always looks immaculate. - H S

It has been truly amazing how the staff at Nightingales Lodge have managed to keep the residents free of this dreadful virus which has killed thousands in care homes across the country. It is only their dedication, hard work and sticking rigorously to the rules that has kept Nightingales Lodge COVID free. As usual, the day to day living is, as always, as pleasant and comfortable as ever, with lovely attentive carers. I cannot praise everyone at Nightingales Lodge enough for all they have done over the last year. - Anne K

During this terrible pandemic, our mother has been kept extremely well and very safe. All of the staff require a medal to thank them for keeping this home COVID free and keeping our loved ones safe, and my sincere thanks go to each and every one of them. My only negative observation is to check Mother's hearing aid batteries on a more regular basis. - Daniel H

Our family is extremely happy with Nightingale Lodge. Our Mum has vascular dementia and is well looked after and cared for. The staff are like her extended family, and she is very safe, warm and well looked after there. It is a light and airy care home with a warm, happy feel about it. Cannot fault the care our Mum receives. - Julia W